United States

Love it or it's free T&Cs

Thank you for trying The Coconut Collaborative products. We’re sorry you are not happy with your purchase.


To receive a refund:

Download and print the following form: Love It or It’s Free Refund Form

Fill out the form completely with your contact information, including correct mailing and email address (no PO Boxes).

Actual UPC from the relevant product.

Your original cash register receipt, dated within sixty (60) days of your submission of the Refund Form, with The Coconut Collaborative product description and purchase price circled.

Mail in the completed form and documentation to the following address:


The Collaborative Inc.
700 East Main Street
PO Box 1779
Richmond, VA, 23218
Attn: Love It or It’s Free

Offer expires December 31, 2020. All refund claims must be postmarked within sixty (60) days of the date of the relevant purchase and original cash register receipt.


The Collaborative Inc. Love It or It’s Free offer only applies to the purchase of one (1) individual unit of per receipt, for a maximum refund price of up to 4.99, excluding sales tax. In order to qualify for a refund, all purchases must be made and the relevant claim must be postmarked within the sixty (60) day period prior to The Collaborative Inc’s receipt of the Refund Form, as shown on the original purchase receipt, and on or prior to December 31, 2020. Not valid with any coupons.


Your refund submission will not be accepted without following the steps highlighted above. Additional restrictions apply. See details below.


MUST PURCHASE PRODUCT BY DECEMBER 31, 2020. All refund claims must be postmarked by JANUARY 15, 2021 and received BY THE COLLABORATIVE INC. by January 31, 2021. Limit One (1) refund per household, person or address. A refund check will be mailed to the name and address you provide in the amount of the purchase price reflected on original cash register receipt. Please allow 6-8 weeks to receive a refund. No requests from clubs, groups or organizations will be accepted. No copy, facsimile or other reproduction of the original cash register receipt will be accepted. Sales tax will not be included in your refund. Offer valid in USA only. This offer may not be published in any refund magazine, online or elsewhere, without written permission from The Collaborative Inc. Void where prohibited, taxed or otherwise restricted. Not responsible for late/lost/stolen/delayed/unpostmarked/postage due/illegible/misdirected mail. Fraudulent submissions could result in federal prosecution under U.S. Mail Fraud statutes.

For additional questions on how to receive your refund, or for other questions, comments, or concerns, please contact: lioif@coconutcollab.com.